LEGAL INFORMATION

Privacy Policy

Last updated: August 2026

FlipShip is operated by FLIPSHIP LTD.

FLIPSHIP LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, complete a form, request a Free Product Review, open an account or use our services.

This policy applies primarily to business customers, prospective customers, suppliers, website visitors and individuals whose information is provided to us in connection with a shipment.

1. Who we are

FLIPSHIP LTD is a company registered in England and Wales under company number 17372844.

Registered office:

4 Swallow Close
Milford
Godalming
England
GU8 5DJ

FLIPSHIP LTD provides logistics, shipping and transport-compliance support to approved retailers and other businesses.

For privacy-related questions, you can contact us at:

Email: info@flip-ship.com
Website: www.flip-ship.com

FLIPSHIP LTD is the data controller for personal information we collect and use for our own business purposes, including through our website, enquiry forms, Free Product Reviews, customer onboarding, billing and account administration.

Where we process customer or recipient delivery information solely on behalf of an approved business customer, the business customer may be the data controller and FLIPSHIP LTD may act as a data processor or service provider acting on that customer’s instructions.

2. Information we collect

We may collect and process the following personal information:

Business and contact information

  • Your name
  • Company name
  • Job title or role
  • Business email address
  • Telephone number
  • Website address
  • Business, billing or collection address
  • Company registration information
  • VAT registration information, where applicable

Account and payment information

  • Customer account details
  • Billing contact details
  • Invoice and transaction records
  • Payment status
  • Direct Debit mandate information
  • Limited payment information received from payment providers
  • Records of refunds, failed payments or disputed payments

We do not normally receive or store your full bank-account or payment-card details where these are collected directly by an authorised payment provider.

Product and compliance information

  • Product names and descriptions
  • Product ingredients, contents or materials
  • Product classification information
  • SDS or MSDS documents
  • Product and packaging photographs
  • Packaging specifications
  • Parcel weights, dimensions and quantities
  • Dangerous Goods, Limited Quantity or Excepted Quantity information
  • Shipping restrictions and approval records
  • Courier and route information
  • Collection and delivery destinations
  • Expected and actual shipment volumes

Shipment and recipient information

  • Recipient name
  • Delivery address
  • Email address
  • Telephone number
  • Delivery instructions
  • Order or parcel information
  • Tracking numbers
  • Courier references
  • Delivery status and tracking events
  • Records of failed collections, failed deliveries, returns or claims

Communications

  • Emails, messages and correspondence
  • Enquiries and support requests
  • Notes from telephone or online conversations
  • Complaints, disputes and claim information
  • Feedback and survey responses

Website and technical information

  • IP address
  • Browser and device information
  • Website pages viewed
  • Dates and times of visits
  • Referring website or source
  • Cookie identifiers
  • Analytics and performance information
  • Form-submission information
  • Security and fraud-prevention information

We ask that you only provide information that is accurate, relevant and necessary for your enquiry or service request.

3. How we collect information

We may collect personal information:

  • Directly from you
  • From your employer, business or colleagues
  • From an approved FlipShip customer arranging a shipment
  • From a recipient or customer contacting us about a delivery
  • Through our website and online forms
  • When you request a Free Product Review
  • When you request pricing or service information
  • When you open or manage a FlipShip account
  • When you provide product, packaging or shipping details
  • When you provide SDS, MSDS or other documentation
  • When you arrange or submit a shipment
  • From couriers and logistics providers
  • From payment providers, including GoCardless
  • From website, email, analytics and IT service providers
  • From publicly available business sources, including Companies House and business websites
  • From professional advisers or compliance partners
  • When you communicate with us by email, telephone or another channel

4. How we use your information

We may use personal information to:

  • Respond to enquiries
  • Provide Free Product Reviews
  • Assess whether FlipShip can support your products and shipping requirements
  • Review products, packaging, quantities, destinations and courier suitability
  • Review SDS, MSDS and other product documentation
  • Provide quotations, onboarding information and service updates
  • Create and manage approved customer accounts
  • Arrange, process and support courier shipments
  • Generate or support shipping labels and documentation
  • Provide regulated-shipping and transport-compliance support
  • Communicate with couriers, logistics providers and compliance partners
  • Maintain records of product reviews, approvals and restrictions
  • Monitor whether shipments remain within approved limits
  • Manage Direct Debit mandates, invoices, payments and refunds
  • Collect monthly membership fees and shipment-related charges
  • Reconcile payments and accounting records
  • Investigate failed payments, disputes or suspected misuse
  • Provide customer and operational support
  • Track, investigate or assist with delayed, lost, damaged or returned shipments
  • Handle complaints, claims and disputes
  • Improve our website, services and customer experience
  • Protect our website, systems, courier accounts and business
  • Prevent and detect fraud, unlawful activity or misuse
  • Maintain appropriate insurance, legal, tax and accounting records
  • Meet regulatory, legal and compliance obligations
  • Establish, exercise or defend legal claims
  • Send relevant business marketing communications where permitted by law

5. Lawful bases for using your information

We only process personal information where we have a lawful basis.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process information where it is necessary to:

  • Take steps at your request before entering into a contract
  • Review an application or Free Product Review
  • Set up and administer your account
  • Provide shipping and support services
  • Manage payments and invoices
  • Fulfil our obligations under an agreement

Legal obligation

We may process and retain information where necessary to comply with:

  • Company law
  • Tax and accounting requirements
  • Data-protection law
  • Fraud-prevention obligations
  • Transport or Dangerous Goods requirements
  • Regulatory requests
  • Court orders or other legal duties

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

  • Operating and improving FlipShip
  • Responding to business enquiries
  • Assessing service suitability
  • Managing customer and supplier relationships
  • Maintaining shipping, approval and compliance records
  • Protecting our courier accounts and systems
  • Preventing fraud and misuse
  • Recovering money owed
  • Handling claims, disputes and complaints
  • Maintaining network and website security
  • Sending relevant business-to-business marketing where permitted

Consent

We may rely on consent for:

  • Certain non-essential cookies
  • Certain marketing communications
  • Other optional processing where consent is specifically requested

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

6. Product, shipping and compliance information

FlipShip supports products that may require product-specific, courier-specific or transport-compliance checks.

Before confirming whether support is available, we may need to review:

  • Product descriptions
  • Ingredients, contents or materials
  • SDS or MSDS documents
  • Classification information
  • Product and packaging photographs
  • Packaging details
  • Parcel quantities, weights and dimensions
  • Collection and delivery locations
  • Intended transport routes
  • Courier requirements
  • Shipment volumes

We use this information to:

  • Assess whether products can be supported
  • Determine appropriate courier and transport routes
  • Confirm packaging, labelling and documentation requirements
  • Maintain records of approved products and shipping arrangements
  • Reduce the risk of incorrect, unsafe or unsupported shipments
  • Respond to courier, regulatory or compliance enquiries

Where documentation identifies an individual, we will only use that personal information to the extent necessary for the relevant review, shipment or legal requirement.

7. Customer and recipient delivery information

Approved customers may provide personal information about their customers, recipients, employees, contractors or other individuals.

This may include:

  • Recipient names
  • Delivery and collection addresses
  • Email addresses
  • Telephone numbers
  • Delivery instructions
  • Order and parcel information
  • Tracking and courier reference numbers

We process this information where necessary to:

  • Create shipping labels
  • Arrange collections and deliveries
  • Communicate shipment information to couriers
  • Support tracking and delivery enquiries
  • Manage returns, claims and failed deliveries
  • Investigate shipping issues
  • Maintain appropriate transaction and compliance records

Business customers are responsible for ensuring that they have a lawful basis for providing this information to FLIPSHIP LTD and relevant courier providers.

Business customers should also provide appropriate privacy information to their customers and recipients explaining how personal information may be shared and used for shipping and fulfilment purposes.

We will not use recipient information provided solely for shipment fulfilment for unrelated marketing purposes.

8. Payment information and GoCardless

We may use GoCardless or another authorised payment provider to collect:

  • Monthly membership fees
  • Per-shipment charges
  • Courier surcharges
  • Other agreed charges

The payment provider may collect and process information including:

  • Account-holder name
  • Bank-account details
  • Direct Debit mandate details
  • Payment amounts
  • Payment dates
  • Payment status
  • Failed-payment information

Payment information collected directly by GoCardless is processed in accordance with its own privacy notice and payment-service terms.

FLIPSHIP LTD may receive limited information from GoCardless to administer payments, reconcile accounts, manage failed collections and respond to payment enquiries.

We do not normally receive or store your complete online-banking credentials.

9. Sharing your information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

Courier and logistics providers

We may share shipment, recipient, product and parcel information with approved couriers, carriers, collection providers, customs intermediaries and logistics partners.

Payment and financial providers

We may share relevant information with:

  • GoCardless
  • Business banking providers
  • Accounting and invoicing providers
  • Payment-processing providers
  • Credit-control or debt-recovery providers, where necessary

Website and technology providers

We may share or allow access to information through:

  • Shopify
  • Website-hosting providers
  • Online-form providers
  • Email and communications providers
  • Customer-management systems
  • Analytics providers
  • IT-support and cybersecurity providers
  • Cloud-storage providers

Compliance and professional advisers

We may share relevant information with:

  • Dangerous Goods or transport-compliance advisers
  • Product-safety advisers
  • Insurers
  • Accountants
  • Solicitors
  • Auditors
  • Other professional advisers

Authorities and regulators

We may disclose information to:

  • HM Revenue & Customs
  • Companies House
  • The Information Commissioner’s Office
  • Courts and law-enforcement bodies
  • Customs authorities
  • Transport or regulatory authorities
  • Other public bodies where legally required

We only share personal information where necessary and appropriate for the relevant purpose.

10. International transfers

Some service providers may process or store personal information outside the United Kingdom.

This may happen where a technology provider, payment provider, courier, cloud-storage provider or other service provider operates internationally.

Where personal information is transferred outside the UK, we will take appropriate steps to protect it in accordance with applicable data-protection law.

These safeguards may include:

  • Transferring information to a country covered by UK adequacy regulations
  • Using the UK International Data Transfer Agreement
  • Using the UK Addendum to approved standard contractual clauses
  • Applying other lawful transfer safeguards

You may contact us for more information about the safeguards used for a particular transfer.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, regulatory, insurance and operational requirements.

Our usual retention periods may include:

Enquiries and unsuccessful applications

We will normally retain enquiry and application information for up to 24 months after our last meaningful contact, unless a longer period is reasonably required.

Customer account and contract records

We may retain customer account, contract, invoice and transaction records for up to six years after the end of the relevant financial year or customer relationship.

Payment and accounting records

We may retain invoices, payment records and related accounting information for at least six years where required for tax, accounting or legal purposes.

Product, approval and compliance records

We may retain product reviews, SDS or MSDS documents, approval records, packaging information and regulated-shipment records for the duration of the customer relationship and for up to six years afterwards.

Shipment and recipient information

Shipment and recipient information will normally be retained only for as long as necessary to fulfil, track and support the shipment and handle any claim, dispute, audit or legal obligation.

We may retain core shipment records for up to six years where required for accounting, claims, contractual or compliance purposes.

Marketing information

We may retain marketing contact information until you unsubscribe, object or ask us to remove it.

We may retain a limited suppression record so that we can respect your request not to receive further marketing.

Website and analytics information

Retention periods for cookies and analytics information vary according to the cookie or service used. Further details are provided in our Cookie Policy and cookie settings.

Complaints, claims and disputes

We may retain relevant information for up to six years after the matter is closed, or longer where legal proceedings, insurance requirements or regulatory obligations apply.

When information is no longer required, we will delete it, anonymise it or securely restrict access to it.

We periodically review the personal information we retain and aim not to keep identifiable personal information for longer than is reasonably necessary.

12. Cookies and analytics

Our website may use cookies and similar technologies.

These may be used for:

  • Essential website operation
  • Security and fraud prevention
  • Remembering preferences
  • Website analytics
  • Performance monitoring
  • Marketing or advertising, where applicable

Essential cookies may operate without consent where they are strictly necessary for the website to function.

Where required, we will ask for consent before using non-essential analytics, advertising or marketing cookies.

You can manage your preferences through our cookie banner or browser settings.

Further information is available in our Cookie Policy.

13. Marketing communications

We may send relevant business-to-business marketing communications where permitted by law.

Marketing may include information about:

  • FlipShip services
  • Shipping and compliance support
  • Service updates
  • Relevant products, routes or courier options
  • Events, offers or company news

You may ask us to stop sending marketing communications at any time by:

We may retain limited information on a suppression list to ensure we do not contact you again for marketing purposes.

Opting out of marketing will not prevent us from contacting you about:

  • Your account
  • Payments and invoices
  • Active shipments
  • Compliance matters
  • Service changes
  • Legal or operational issues

14. Security

We use reasonable technical and organisational measures designed to protect personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Accidental destruction

These measures may include:

  • Controlled access to systems
  • Password protection
  • Multi-factor authentication where available
  • Secure cloud and payment providers
  • Staff and contractor access restrictions
  • Appropriate data-processing agreements
  • Record-keeping and incident-management procedures

However, no website, email system, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should not send highly sensitive or unnecessary personal information through unsecured email.

15. Data breaches

If a personal-data breach occurs, we will investigate it and take appropriate steps to reduce any risk.

Where legally required, we will report the breach to the Information Commissioner’s Office and notify affected individuals.

Where a personal-data breach is reportable, we will aim to notify the Information Commissioner’s Office within the period required by applicable law.

16. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • Ask for access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete personal information
  • Ask us to restrict how we use personal information
  • Object to processing based on legitimate interests
  • Object to direct marketing
  • Request the transfer of certain information in a portable format
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office
  • Challenge certain decisions made solely through automated processing

These rights are not absolute and may not apply in every circumstance.

To exercise your rights, contact:

info@flip-ship.com

Please include sufficient information to help us identify you and understand your request.

We may ask for proof of identity before disclosing or changing personal information.

We will normally respond within one month, although additional time may be permitted for complex or multiple requests.

17. Automated decision-making

FLIPSHIP LTD does not currently make decisions that produce legal or similarly significant effects based solely on automated processing.

We may use automated systems to assist with:

  • Website security
  • Fraud prevention
  • Payment processing
  • Spam filtering
  • Basic application or shipment checks

Where a significant decision involves automated processing, appropriate human review will be available where required by law.

18. Children’s information

Our services are intended for businesses and are not directed at children.

We do not knowingly collect personal information directly from children for marketing or account-opening purposes.

A child’s name or delivery details may be processed where a business customer arranges delivery to a household or recipient. Such information will only be used where necessary for the shipment and related support.

19. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: info@flip-ship.com

We will try to investigate and resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

The Information Commissioner’s Office provides information about data-protection rights and complaints through its official website.

20. Links to other websites

Our website may contain links to courier, payment-provider, partner or third-party websites.

Those organisations operate their own privacy policies and may collect personal information independently from us.

FLIPSHIP LTD is not responsible for the privacy practices, security or content of third-party websites.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our services
  • Our suppliers and partners
  • Our use of personal information
  • Applicable laws or regulatory guidance
  • Our website and technology

The latest version will be published on this page.

The “Last updated” date at the top will show when the policy was most recently changed.

Where a change materially affects how we use existing customer information, we will take reasonable steps to bring it to the attention of affected individuals.

22. Contact us

For questions about this Privacy Policy or how FLIPSHIP LTD handles personal information, contact:

FLIPSHIP LTD

Registered in England and Wales under company number:
17372844

Registered office:

4 Swallow Close
Milford
Godalming
England
GU8 5DJ

Email:
info@flip-ship.com

Website:
www.flip-ship.com