LEGAL INFORMATION

Privacy Policy

Please read the information below carefully. If you have any questions, contact us at info@flip-ship.com.

Last updated: August 2026

FlipShip is operated by FLIPSHIP LTD.

We take your privacy seriously. This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, how long we keep it and the rights you have.

It applies when you:

  • visit our website;
  • contact us;
  • submit a Free Product Review;
  • become or apply to become a FlipShip customer;
  • use our shipping or support services; or
  • have your information provided to us in connection with a shipment.

Our services are primarily intended for businesses.

1. Who we are

FLIPSHIP LTD is registered in England and Wales under company number 17372844.

Registered office:

4 Swallow Close
Milford
Godalming
England
GU8 5DJ

Email: info@flip-ship.com

Website: www.flip-ship.com

FLIPSHIP LTD provides shipping, logistics and transport-compliance support to retailers and other businesses.

For information we collect and use for our own business purposes, FLIPSHIP LTD is generally the data controller.

This includes information collected through our website, enquiries, Free Product Reviews, customer onboarding, account administration, billing and customer support.

Where a business customer gives us information about its own customers or recipients solely so that we can arrange or support a shipment, that business may be the data controller and FLIPSHIP LTD may act as a data processor on its instructions.

2. Information we collect

The information we collect depends on how you interact with FlipShip.

Business and contact information

We may collect:

  • your name;
  • company name;
  • job title or role;
  • business email address;
  • telephone number;
  • website address;
  • business, billing or collection address;
  • company registration information; and
  • VAT information where relevant.

Account and payment information

We may collect:

  • customer account information;
  • billing contacts;
  • invoices and transaction records;
  • payment status;
  • Direct Debit mandate status or references;
  • limited payment information received from payment providers;
  • refunds;
  • failed-payment information; and
  • disputed-payment records.

Where payment information is collected directly by a payment provider such as GoCardless, we do not normally receive or store your complete bank-account details or online-banking credentials.

Product and shipping information

When you ask us to review or support a product, we may collect:

  • product names and descriptions;
  • ingredients, contents or materials;
  • product classification information;
  • Safety Data Sheets or SDS/MSDS documents;
  • product photographs;
  • packaging photographs;
  • packaging specifications;
  • parcel contents;
  • parcel weights and dimensions;
  • quantities;
  • Dangerous Goods information;
  • Limited Quantity or Excepted Quantity information;
  • shipping restrictions;
  • product or shipping approval records;
  • collection and delivery destinations;
  • courier or route information; and
  • expected or actual shipment volumes.

Shipment and recipient information

If we arrange or support a shipment, we may receive:

  • recipient name;
  • delivery address;
  • email address;
  • telephone number;
  • delivery instructions;
  • order or parcel details;
  • tracking numbers;
  • courier references;
  • delivery status; and
  • information about failed deliveries, returns or claims.

Communications

We may retain:

  • emails and messages;
  • enquiries;
  • customer-support correspondence;
  • notes from calls or conversations;
  • complaints;
  • disputes;
  • claims; and
  • feedback.

Website and technical information

Depending on how our website is configured, we may collect information such as:

  • IP address;
  • browser and device information;
  • pages visited;
  • date and time of visits;
  • referring source;
  • cookie identifiers;
  • analytics information;
  • form submissions; and
  • security or fraud-prevention information.

Please only provide information that is accurate, relevant and reasonably necessary for your enquiry or use of our services.

3. How we collect information

We may collect information:

  • directly from you;
  • through our website and online forms;
  • when you submit a Free Product Review;
  • when you contact us;
  • when you request pricing;
  • during customer onboarding;
  • when you provide product or packaging information;
  • when you upload an SDS, photograph or other document;
  • when you arrange or submit a shipment;
  • from your employer or colleagues;
  • from a FlipShip customer arranging a shipment;
  • from a shipment recipient;
  • from couriers and logistics providers;
  • from payment providers;
  • from technology and website providers;
  • from professional advisers;
  • from public business sources such as Companies House and company websites; and
  • where otherwise permitted by law.

4. How we use your information

We may use personal information to:

  • respond to enquiries;
  • provide Free Product Reviews;
  • assess whether we can support a product or shipping setup;
  • review product and packaging information;
  • review SDS or MSDS documents;
  • consider quantities and destinations;
  • provide pricing or quotations;
  • onboard customers;
  • create and administer customer accounts;
  • arrange and support shipments;
  • create or support shipping labels and documentation;
  • provide regulated-shipping support;
  • communicate with couriers and logistics partners;
  • maintain product and shipping approval records;
  • provide customer support;
  • deal with tracking, delays, returns and claims;
  • manage invoices and payments;
  • collect membership and shipment charges;
  • reconcile accounting records;
  • investigate failed payments or disputes;
  • prevent fraud or misuse;
  • protect our systems and courier arrangements;
  • improve our services and website;
  • meet legal, regulatory, tax and accounting requirements;
  • manage complaints and legal claims; and
  • send relevant marketing where permitted.

5. Our lawful bases

We only use personal information where we have a lawful basis to do so.

Depending on the situation, we may rely on the following lawful bases.

Contract

We may use information where this is necessary to:

  • take steps you request before entering into an agreement;
  • review a Free Product Review or service request;
  • set up your account;
  • provide shipping or support services;
  • administer payments; or
  • perform an agreement with you.

Legal obligation

We may use or retain information where necessary to meet legal duties, including applicable:

  • tax and accounting requirements;
  • company-law obligations;
  • data-protection requirements;
  • transport and Dangerous Goods obligations;
  • regulatory requirements; and
  • court or legal orders.

Legitimate interests

We may use information where reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These may include:

  • operating FlipShip;
  • responding to business enquiries;
  • determining whether our services are suitable;
  • managing customer and supplier relationships;
  • maintaining appropriate shipping and compliance records;
  • protecting our systems;
  • preventing fraud and misuse;
  • recovering money owed;
  • managing complaints or claims;
  • maintaining website and network security; and
  • carrying out appropriate business-to-business marketing.

Consent

We may rely on consent for:

  • certain non-essential cookies;
  • some marketing activities; and
  • other optional uses of information where we specifically ask for permission.

Where processing is based on consent, you may withdraw that consent at any time.

6. Free Product Reviews and product information

A Free Product Review helps us assess whether FlipShip may be able to support your product and intended shipping setup.

Depending on the product, we may review:

  • the product description;
  • ingredients or materials;
  • SDS or MSDS documentation;
  • classification information;
  • photographs of the product;
  • photographs of the packaging or gift set;
  • photographs of the packed shipping parcel;
  • parcel contents;
  • quantities;
  • parcel dimensions and weight;
  • destinations;
  • expected shipment volumes; and
  • relevant shipping requirements.

We use this information to assess the setup, identify any additional requirements and determine whether we can support the proposed shipping arrangement.

Submitting a Free Product Review does not itself guarantee that a product, shipment or route will be approved.

7. Customer and recipient delivery information

Our customers may give us personal information about their customers, recipients, staff or other individuals where this is necessary to arrange a shipment.

This may include:

  • recipient names;
  • addresses;
  • telephone numbers;
  • email addresses;
  • delivery instructions;
  • order information;
  • tracking information; and
  • courier references.

We may use this information to:

  • create shipping labels;
  • arrange collections and deliveries;
  • provide information to couriers;
  • support tracking enquiries;
  • handle returns or failed deliveries;
  • investigate shipment issues; and
  • maintain appropriate operational records.

Business customers are responsible for ensuring they have an appropriate basis for providing recipient information to FlipShip and relevant delivery providers.

Where we receive recipient information solely to fulfil a shipment, we will not use that information for unrelated marketing.

8. Payments and GoCardless

We may use GoCardless or another authorised payment provider to collect amounts such as:

  • membership fees;
  • shipment charges;
  • courier surcharges; and
  • other agreed fees.

The payment provider may collect information such as:

  • account-holder name;
  • bank-account details;
  • Direct Debit mandate information;
  • payment amount;
  • payment date; and
  • payment status.

Where this information is collected directly by the payment provider, it is handled under that provider's own privacy notice and terms.

FlipShip may receive limited information needed to administer payments, reconcile accounts and deal with failed or disputed payments.

We do not normally receive or store your full online-banking credentials.

9. Who we share information with

We do not sell personal information.

We may share information where reasonably necessary with organisations that help us provide and operate our services.

Couriers and logistics providers

This may include:

  • parcel couriers;
  • carriers;
  • collection providers;
  • logistics companies;
  • customs intermediaries; and
  • other transport partners.

We may provide them with the recipient, parcel, product and shipping information necessary to arrange or support a shipment.

Payment and financial providers

These may include:

  • GoCardless;
  • banks;
  • accounting providers;
  • invoicing providers;
  • payment processors; and
  • debt-recovery providers where reasonably necessary.

Website and technology providers

These may include:

  • Shopify;
  • hosting providers;
  • form providers;
  • email providers;
  • customer-management systems;
  • analytics providers;
  • cloud-storage providers;
  • IT support providers; and
  • cybersecurity providers.

Professional and compliance advisers

We may provide relevant information to:

  • Dangerous Goods or transport-compliance advisers;
  • product-safety advisers;
  • insurers;
  • accountants;
  • solicitors;
  • auditors; and
  • other professional advisers.

Authorities

We may disclose information where necessary or legally required to bodies such as:

  • HM Revenue & Customs;
  • Companies House;
  • the Information Commissioner's Office;
  • courts;
  • law-enforcement agencies;
  • customs authorities; and
  • relevant transport or regulatory bodies.

10. International transfers

Some organisations we use may process or store information outside the United Kingdom.

This may occur where a courier, technology provider, payment provider or other supplier operates internationally.

Where a transfer of personal information outside the UK is subject to UK data-protection transfer rules, we will use an appropriate lawful transfer mechanism where required.

Depending on the circumstances, this may include:

  • UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to approved Standard Contractual Clauses; or
  • another permitted safeguard.

You can contact us if you would like further information about safeguards relevant to a particular transfer.

11. How long we keep information

We do not intend to keep identifiable personal information for longer than reasonably necessary.

Different records need to be kept for different periods depending on why we hold them.

Enquiries and unsuccessful applications

Normally up to 24 months following our last meaningful contact, unless there is a reason to retain them for longer.

Customer and contract records

Normally for the duration of the customer relationship and, where appropriate, for up to six years afterwards.

Invoice, payment and accounting records

Normally for at least six years where required for accounting, tax or legal purposes.

Product and compliance records

Product reviews, SDS documents, packaging information, approval records and regulated-shipping records may be retained during the customer relationship and for up to six years afterwards where reasonably necessary.

Shipment and recipient records

These will generally be kept for as long as necessary to arrange and support the shipment and deal with any subsequent claim, dispute, audit or legal requirement.

Core shipment records may be retained for up to six years where reasonably necessary.

Marketing records

Marketing contact information may be retained until you unsubscribe, object or ask us to stop.

We may retain a limited suppression record afterwards so that we can respect that request.

Complaints and claims

Relevant records may normally be kept for up to six years after the issue is closed, or longer if proceedings, insurance requirements or legal obligations make this necessary.

Website and analytics information

Retention depends on the particular cookie, analytics service or technology used. More information is available in our Cookie Policy.

12. Cookies

Our website may use cookies and similar technologies for purposes including:

  • operating the website;
  • security;
  • remembering settings;
  • measuring website usage;
  • analytics;
  • performance; and
  • marketing where applicable.

Strictly necessary cookies may operate where required for the website to function.

Where consent is required for non-essential cookies, we will ask for it before using them.

Please see our Cookie Policy and cookie settings for further information.

13. Marketing

We may send relevant business communications about FlipShip where this is permitted by applicable law.

Marketing may include information about:

  • our services;
  • shipping support;
  • service updates;
  • new routes or options;
  • events;
  • offers; or
  • company news.

You can ask us to stop marketing at any time by:

We may retain a limited suppression record so that we do not contact you again for marketing.

Stopping marketing will not prevent us contacting you about operational matters such as:

  • your account;
  • invoices;
  • payments;
  • active shipments;
  • product or compliance matters;
  • service changes; or
  • legal or operational issues.

14. Security

We use reasonable technical and organisational measures intended to protect personal information.

Depending on the system or service involved, these may include:

  • access controls;
  • passwords;
  • multi-factor authentication where available;
  • secure cloud services;
  • restricted staff or contractor access;
  • contractual arrangements with service providers;
  • record-keeping controls; and
  • incident-management processes.

However, no website, email system, network or electronic storage system can be guaranteed to be completely secure.

Please avoid sending unnecessary sensitive information by unsecured email.

15. Personal-data breaches

If we become aware of a personal-data breach, we will investigate it and take appropriate steps to manage the risk.

Where notification is legally required, we will notify the Information Commissioner's Office and affected individuals as required by applicable law.

16. Your rights

Depending on the circumstances and the lawful basis being used, you may have rights including the right to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate information;
  • request deletion of information;
  • ask us to restrict certain processing;
  • object to processing based on legitimate interests;
  • object to direct marketing;
  • request portability of certain information;
  • withdraw consent where we rely on consent; and
  • complain to the Information Commissioner's Office.

These rights are not absolute and do not apply in every circumstance.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise a data-protection right, contact:

info@flip-ship.com

We may ask you for information reasonably necessary to verify your identity before providing or changing personal information.

We will normally respond within one month, although additional time may be permitted where allowed by law.

17. Automated decision-making

FlipShip does not currently use solely automated decision-making to make decisions about individuals that produce legal or similarly significant effects.

Automated systems may nevertheless assist us with activities such as:

  • website security;
  • spam filtering;
  • fraud prevention;
  • payment processing; or
  • basic operational checks.

18. Children's information

Our services are designed for businesses and are not directed at children.

We do not knowingly collect information directly from children for marketing or account-opening purposes.

A child's name or delivery details may occasionally be included in information provided by a business customer when arranging delivery to a household.

Where that occurs, the information will only be used where reasonably necessary for the shipment and related support.

19. Complaints

If you are concerned about how we have used your personal information, please contact us first:

info@flip-ship.com

We will try to investigate and resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

20. Other websites

Our website may contain links to couriers, payment providers, partners or other third-party websites.

Those organisations operate under their own privacy policies and may collect or use information independently from FlipShip.

FLIPSHIP LTD is not responsible for the privacy practices or content of third-party websites.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time where our services, technology, suppliers, legal obligations or use of information changes.

The most recent version will be published on this page and the Last updated date will be changed.

Where a change materially affects how we use existing personal information, we will take reasonable steps to bring that change to the attention of affected individuals where required.

22. Contact us

For questions about this Privacy Policy or the way FLIPSHIP LTD handles personal information, contact:

FLIPSHIP LTD

Registered in England and Wales
Company number: 17372844

Registered office:

4 Swallow Close
Milford
Godalming
England
GU8 5DJ

Email:
info@flip-ship.com

Website:
www.flip-ship.com