LEGAL INFORMATION

Shipping Rules & Acceptable Use Policy

Please read the information below carefully. If you have any questions, contact us at info@flip-ship.com.

Shipping Rules & Acceptable Use

Last updated: October 2026

These Shipping Rules & Acceptable Use explain how approved business customers may use FlipShip’s shipping support, courier account access, shipping labels and related services.

These Rules form part of FlipShip’s Terms & Conditions. By using FlipShip’s services, you agree to follow these Rules and the specific instructions confirmed for your approved shipping setup.

FlipShip supports products and shipping configurations that have been reviewed and agreed for the relevant customer account. Customers may only ship within the scope of that approval and must comply with the applicable courier requirements and instructions.

If you are unsure whether a shipment falls within your approved arrangement, contact info@flip-ship.com before booking it.

1. Purpose of this policy

FlipShip provides shipping support to approved business customers for products and shipping configurations that have been reviewed and agreed for their account.

These Rules explain the conditions customers must follow when using FlipShip’s shipping support, courier account access, shipping labels and related services.

The purpose of these Rules is to help ensure that shipments remain within the approved scope, courier services are used correctly and applicable packaging, labelling and shipment requirements are followed.

2. Approval is required before shipping

You may only use FlipShip’s shipping service for products and shipping configurations that have been reviewed and approved for your account.

Depending on the agreed arrangement, approval may cover:

  • The products being shipped and their relevant characteristics.

  • Permitted quantities per parcel or consignment.

  • Approved packaging and packaging configuration.

  • Parcel weight and dimensions.

  • Collection address.

  • Permitted delivery destinations and routes.

  • Approved courier services.

  • Required labels, marks and documentation.

Approval applies only to the products and configuration agreed with FlipShip. You must not assume that approval for one product or shipment automatically covers a different product, a modified configuration or another destination.

If you are unsure whether a proposed shipment falls within your approval, contact FlipShip and obtain confirmation before booking it.

3. Products and shipments must match the approved setup

You may only ship products that FlipShip has reviewed and agreed for your account, using the approved shipping configuration.

You must not use the service for:

  • Products that have not been reviewed and approved where approval is required.

  • Substituted products or products with materially different contents or characteristics from those reviewed.

  • Packaging that differs from the approved configuration.

  • Quantities exceeding approved limits.

  • Parcels exceeding approved weights or dimensions.

  • Destinations, routes or courier services outside the approved arrangement.

  • Mixed-product shipments containing products that have not been approved.

  • Shipments that do not meet applicable courier requirements.

If a product, its contents, packaging, quantity, parcel dimensions, collection address or destination changes, contact FlipShip before shipping the changed configuration.

4. Accurate information must be provided

You are responsible for ensuring that all information supplied to FlipShip and entered into the courier booking process is accurate, complete and up to date.

This includes, where applicable:

  • Product descriptions and contents.

  • Product and transport information requested during review.

  • Packaging details and photographs.

  • Parcel quantities, weights and dimensions.

  • Collection and delivery addresses.

  • Postcodes and recipient contact details.

  • Shipment and booking information.

  • Destination and delivery instructions.

  • Any other information reasonably requested by FlipShip or the courier.

FlipShip relies on the information you provide when reviewing your setup and supporting your use of the service.

Incorrect, incomplete or outdated information may result in a shipment being refused, delayed, returned, held or subject to additional charges. It may also mean that the shipment falls outside the approved arrangement.

You must notify FlipShip promptly if you discover that information already provided is incorrect or has materially changed.

5. Prohibited and unauthorised use

You must not use FlipShip’s services, account access or shipping labels to:

  • Ship goods that are illegal or prohibited by the relevant courier.

  • Ship products or configurations that fall outside your approved arrangement.

  • Misdescribe, conceal or deliberately misdeclare goods.

  • Provide false or misleading shipment information.

  • Exceed approved quantity, weight, size or packaging limits.

  • Send shipments to unapproved destinations or on unapproved routes.

  • Use a label for a different parcel, product, recipient or shipment.

  • Bypass required approval, packaging, marking or labelling requirements.

  • Use FlipShip’s courier access for another business or unauthorised third party.

  • Circumvent courier restrictions or instructions.

  • Continue using a setup after FlipShip has told you it is suspended or no longer approved.

You must not knowingly submit a shipment that fails to meet the approved arrangement or applicable courier requirements.

6. Approved products and regulated shipments

FlipShip supports products and shipping configurations that have been reviewed and agreed for the relevant customer account.

Some products may be subject to specific transport, packaging, quantity, marking, labelling or documentation requirements. Where the approved arrangement relies on Limited Quantity or another applicable transport provision, you must follow the requirements and instructions applicable to that product and shipment.

Approval applies only to the product and configuration reviewed. It does not automatically authorise other products, quantities, packaging configurations, destinations or courier services.

You must not make material changes to an approved product or shipping setup without first obtaining confirmation from FlipShip.

Approval by FlipShip does not remove your responsibility to comply with applicable requirements or guarantee that a courier will accept every shipment.

7. Packaging responsibilities

Unless expressly agreed otherwise in writing, you are responsible for physically packing the goods and ensuring that each parcel is ready for collection.

Packaging must match the approved setup and be suitable for the products, quantities and courier service being used. You must follow the packaging instructions provided for your account and any applicable courier requirements.

You must not send parcels that are:

  • Damaged, leaking or inadequately sealed.

  • Overfilled or incorrectly assembled.

  • Packed differently from the approved configuration.

  • Outside approved quantity, weight or dimension limits.

  • Missing required marks, labels or documentation.

  • Likely to cause damage, contamination or a safety concern.

  • Otherwise inconsistent with the instructions for your approved service.

FlipShip may refuse to support a shipment where the packaging does not match the approved setup or where there is a reasonable safety, compliance or operational concern.

8. Labels, marks and documents

You must follow the label, marking and documentation instructions confirmed for your approved shipping setup.

You must ensure that:

  • The label relates to the correct shipment.

  • The label is applied to the intended parcel.

  • Required marks and labels are present, legible and unobstructed.

  • Shipment details match the parcel and booking.

  • Required documents and information are provided where applicable.

You must not:

  • Alter or falsify courier labels or required marks.

  • Reuse a label where reuse is not permitted.

  • Duplicate a label for multiple parcels.

  • Transfer a label to another shipment.

  • Apply a label to an unapproved product or configuration.

  • Cover or obscure required labels or markings.

  • Omit required information or documentation.

  • Create or apply alternative regulated-shipping labels contrary to the approved instructions.

If a label is incorrect, damaged or no longer suitable for the intended shipment, contact FlipShip for guidance before using it.

9. Courier account and access rules

Where FlipShip provides access to a courier portal, account structure, booking process or label-generation facility, you must use that access only for the purpose and scope agreed with FlipShip.

You must not:

  • Share login credentials with unauthorised people.

  • Allow another business to use your account access.

  • Use the service for unapproved shipments.

  • Use the account for another business unless expressly authorised.

  • Attempt to bypass account restrictions or courier requirements.

  • Alter account settings or pricing arrangements without permission.

  • Misuse labels, bookings, collections or courier systems.

  • Use access after it has been suspended or withdrawn.

You are responsible for activity carried out through your login and for keeping your credentials secure. You must notify FlipShip promptly if you suspect unauthorised access or misuse.

FlipShip may restrict or suspend access where reasonably necessary to protect account security, investigate suspected misuse or address a safety, compliance or legal concern.

10. Collection and delivery information

You are responsible for entering accurate collection and delivery information when booking a shipment.

This includes:

  • Collection address and postcode.

  • Recipient name and delivery address.

  • Delivery postcode and contact details.

  • Parcel count.

  • Parcel weight and dimensions.

  • Relevant access or delivery instructions.

  • Any other details required by the courier.

Parcels must be properly packed and ready at the agreed collection address and time.

Incorrect information, unavailable parcels or failed collection arrangements may cause delays, repeat bookings, returns or additional courier charges.

You should check the booking details before confirming a shipment and keep any booking confirmation or other records needed to manage it.

11. Destinations and routes

Destinations and routes are supported only where they are available under the applicable courier service and your approved shipping arrangement.

A destination being available through the courier’s booking system does not necessarily mean that it is approved for your particular product or shipping configuration.

Some destinations may require separate review or may not be available. These can include:

  • Northern Ireland.

  • Channel Islands.

  • Isle of Man.

  • Isle of Wight.

  • Scottish Highlands and Islands.

  • Other offshore or island destinations.

  • International destinations.

  • Routes involving different transport modes or additional handling.

You must not book a shipment to a destination or on a route that has not been confirmed as available for your approved setup where separate approval is required.

If you are unsure whether a destination is supported, contact FlipShip before booking the shipment.

12. Surcharges and additional costs

Additional courier charges may arise where a shipment requires extra handling or where information, packaging or booking arrangements are incorrect.

Examples may include:

  • Address correction or redelivery.

  • Failed collection or a parcel not being ready.

  • Returns or return-to-sender charges.

  • Rebooking or relabelling.

  • Incorrect parcel weight or dimensions.

  • Oversize or overweight charges.

  • Remote, offshore or other destination surcharges.

  • Additional handling or service charges.

  • Other applicable courier charges attributable to the shipment.

Where an additional charge is properly incurred and attributable to your shipment or an act or omission on your part, FlipShip may pass on that charge in accordance with the Terms & Conditions and the applicable service agreement.

Reasonable, evidenced administration costs directly arising from the issue may also be charged where permitted under the agreed terms and disclosed to you.

FlipShip will not knowingly charge twice for the same cost. You may request reasonable details of a charge passed on to you.

13. Changes to products, packaging or shipping arrangements

You must contact FlipShip before shipping if any material part of your approved setup changes.

This includes changes to:

  • The product, its contents or relevant characteristics.

  • The supplier or product information where relevant to the original review.

  • Packaging materials or configuration.

  • Quantity per parcel.

  • Parcel weight or dimensions.

  • Collection address.

  • Delivery destination or route.

  • Booking process or courier service.

  • Any other detail on which the approval was based.

Do not assume that an earlier approval automatically covers a changed product or configuration. FlipShip may request further information or review the change before confirming whether shipping can continue.

14. Suspicious, unsafe or non-compliant shipments

FlipShip may refuse to support, pause or investigate a shipment where we reasonably believe there may be a safety, compliance, courier, documentation, account-security or operational issue.

Where necessary, we may ask for additional information, photographs or clarification before allowing further use of the service.

We may also restrict or suspend account access where reasonably necessary to investigate suspected misuse, protect account security, comply with a legal requirement or address an urgent safety or compliance concern.

Where appropriate or legally required, we may notify the relevant courier or authority.

15. Consequences of misuse or non-compliance

If you breach these Rules or use the service outside the approved arrangement, FlipShip may take action proportionate to the issue, including:

  • Refusing to support a shipment.

  • Asking you to correct shipment information or packaging before booking.

  • Cancelling or requesting cancellation of a label or booking where possible.

  • Pausing or restricting account access.

  • Suspending or terminating the service in accordance with the Terms & Conditions.

  • Passing on applicable courier charges properly attributable to the shipment.

  • Recovering other reasonable, evidenced costs or losses where permitted under the Terms & Conditions and applicable law.

  • Notifying a courier or relevant authority where appropriate or required.

Immediate suspension may be necessary where there is a serious misuse concern, compromised account access, an urgent safety or compliance risk, or a legal requirement.

Any recovery of costs, claims or losses will be subject to the Terms & Conditions and applicable law. A customer is not automatically responsible for every penalty, loss or claim merely because an incident has occurred; responsibility depends on the circumstances and the applicable agreement and law.

16. Courier acceptance and delivery are not guaranteed

FlipShip approval confirms the scope of support available under the arrangement. It does not guarantee that every parcel will be accepted, collected, carried or delivered.

A courier may refuse, hold, delay, return or cancel a shipment for reasons including operational capacity, route availability, packaging, incomplete information, service restrictions, safety concerns or applicable requirements.

Courier services and route availability may change. Where a material change affects your approved setup, FlipShip will communicate relevant information where reasonably practicable.

The applicable courier terms also govern the carriage of the parcel, including any service conditions, liability limits and claims procedures.

17. Customer and recipient information

You are responsible for ensuring that personal information supplied for collection, delivery and shipment purposes is accurate and that you are entitled to share it with FlipShip and the relevant service providers.

This may include recipients’ names, addresses, telephone numbers, email addresses and delivery instructions.

You must provide appropriate privacy information to your own customers where required.

FlipShip handles personal information in accordance with its Privacy Policy, available on the FlipShip website.

18. Relationship with the Terms & Conditions

These Shipping Rules & Acceptable Use form part of FlipShip’s Terms & Conditions and explain the practical requirements for using the approved shipping service.

The Terms & Conditions govern the wider commercial relationship, including fees, payment, additional charges, suspension, termination and liability.

If these Rules conflict with the Terms & Conditions, the Terms & Conditions take precedence unless a written, customer-specific agreement expressly states otherwise.

You must also comply with applicable law and the relevant courier’s requirements. Nothing in these Rules overrides a legal requirement or authorises a shipment that the courier has not accepted for the applicable service.

19. Changes to these Rules

FlipShip may update these Rules from time to time to reflect changes to its services, courier requirements, operating procedures or applicable requirements.

The latest version will be published on this page. Where a change materially affects an active customer’s use of the service, FlipShip will provide notice where reasonably practicable.

You should check this page periodically and follow any updated instructions communicated to you for your approved shipping setup.

20. Contact FlipShip

If you have questions about these Rules, your approved shipping setup, a proposed change or a shipment that may fall outside your approval, contact us before booking.

FLIPSHIP LTD (FlipShip)
Email: info@flip-ship.com
Website: https://flip-ship.com

Please include your business name and sufficient shipment details for us to understand your query.

Do not book a shipment if you are unsure whether it falls within your approved arrangement. Contact FlipShip first and wait for confirmation where approval is required.