FLIPSHIP LTD

TERMS & CONDITIONS

Last updated: October 2026

These Terms & Conditions govern your use of FlipShip’s services. By signing a FlipShip service agreement, activating an account or using our services, you agree to these Terms & Conditions, subject to applicable law.

1. Who We Are

FlipShip is operated by FLIPSHIP LTD, a company registered in England and Wales.

• Company registration number: 17372844

• VAT registration number: GB 526629179

• Registered office: 4 Swallow Close, Milford, Godalming, England, GU8 5DJ

• Website: https://flip-ship.com

You can contact us using the contact details published on our website.

In these Terms & Conditions, “FlipShip”, “we”, “us” and “our” refer to FLIPSHIP LTD. “Customer”, “you” and “your” refer to the business or person using our services.

2. Our Services

FlipShip provides shipping account access, onboarding, product and packaging reviews, shipping guidance and administrative support to help customers arrange approved shipments through third-party courier services.

Our services may include:

• Reviewing products and proposed packaging for a particular shipping arrangement.

• Coordinating courier approval where required.

• Providing access to an applicable shipping account or customer login.

• Enabling customers to prepare shipping labels and arrange collections through the available shipping platform.

• Providing support concerning shipping arrangements, charges and courier queries.

FlipShip does not itself operate a parcel delivery network and does not physically pack, label, collect or transport customer parcels.

The services available to each customer depend on their agreement with FlipShip, the relevant courier’s requirements and the products, packaging, destinations and services approved for that customer.

3. How the Service Works

Customers use their own login credentials to access the applicable shipping platform. Customers are responsible for entering shipment information, preparing labels, booking collections and ensuring that parcels are correctly prepared.

Customers are responsible for physically packing and labelling their parcels and making them available for collection.

The courier physically carries and delivers parcels under its applicable terms of carriage.

FlipShip provides the account arrangement and support described in these Terms. We do not guarantee that every shipment will be accepted, collected or delivered, or that a courier will provide a particular service at all times.

4. Product Reviews and Guidance

FlipShip may review products, packaging information, photographs, specifications or other documents supplied by a customer.

Any review is limited to the information and configuration presented to us. Unless expressly agreed otherwise in writing, a review is not formal certification, a laboratory test, a legal determination or a guarantee that a product or parcel complies with every applicable requirement.

Customers remain responsible for ensuring that products and parcels comply with applicable laws, the approved shipping arrangement and the courier’s requirements.

Customers must not rely on a previous review as approval for materially different products, quantities, packaging, destinations or shipping services.

5. Approved Products and Limited Quantity Shipments

FlipShip may facilitate shipments of specified products prepared under applicable Limited Quantity provisions where the relevant courier has expressly agreed to accept those products under the applicable arrangement.

Approval applies only to the products, quantities, packaging configuration, markings, service and destinations covered by the relevant written approval or instructions.

For safety matches or any other product requiring specific acceptance arrangements, customers must use only the configuration and shipping method confirmed for their account.

Customers must:

• Provide accurate details of the products and quantities to be shipped.

• Follow the applicable packaging, marking, labelling and shipment instructions.

• Supply product information or documentation reasonably requested for the approval process.

• Obtain written confirmation before changing products, quantities, packaging or other material features of an approved arrangement.

• Notify FlipShip promptly of incidents, changes or concerns affecting the approved arrangement.

Limited Quantity status does not mean that all legal or courier requirements are waived. Approval for one arrangement does not amount to general approval for other dangerous goods or regulated products.

FlipShip may suspend an affected shipping arrangement if approval is withdrawn, requirements change or there is a reasonable concern about compliance.

6. Customer Responsibilities

Customers are responsible for:

• Ensuring products are accurately described and eligible for the agreed shipping arrangement.

• Providing accurate and complete addresses, postcodes, contact details, weights, dimensions and shipment information.

• Correctly packing and labelling each parcel.

• Ensuring parcels are ready at the agreed collection location and time.

• Providing required commercial invoices, customs declarations, commodity codes, permits or other documents where applicable.

• Complying with applicable laws, courier terms and written instructions governing their approved arrangement.

• Keeping relevant evidence of shipment bookings, labels, parcel contents and communications.

• Notifying FlipShip promptly of incidents, errors, rejected parcels or compliance concerns.

Customers must not knowingly provide false, misleading or incomplete information or use FlipShip’s services for an unlawful purpose.

7. Packaging, Labelling and Shipment Preparation

Customers are responsible for the physical preparation of every parcel, including packaging, closures, markings, labels and readiness for collection.

Packaging must be suitable for the contents and comply with applicable legal requirements and courier instructions for the approved service.

FlipShip does not physically inspect or pack each parcel. Any packaging guidance we provide is based on the information available to us and does not transfer responsibility for parcel preparation from the customer to FlipShip.

If a parcel is incorrectly packed, labelled, described or prepared, the courier may refuse it, delay it, return it or apply additional charges. Applicable charges may be passed on to the customer under Section 18.

8. Courier Accounts and Login Security

Customers must use only the account access and services authorised for them by FlipShip.

Customers must keep login credentials confidential, restrict access to authorised personnel and promptly notify FlipShip of suspected unauthorised access, compromised credentials or misuse.

Customers must not share access outside their authorised business arrangements, attempt to access another customer’s information, bypass account restrictions or use the account for shipments outside the approved scope.

Customers are responsible for activity carried out using their credentials to the extent that activity is attributable to their actions, omissions or failure to take reasonable security precautions.

FlipShip may suspend or restrict access where reasonably necessary to protect the account, other customers, the courier relationship or compliance with these Terms.

9. Prohibited and Unauthorised Use

Customers must not use FlipShip’s services to arrange shipments that are unlawful, misdescribed, prohibited by the courier or outside the approved arrangement.

Customers must not:

• Ship unapproved products or materially altered product configurations.

• Circumvent courier restrictions or provide false shipment declarations.

• Use another customer’s credentials without authorisation.

• Interfere with the shipping platform or attempt to gain unauthorised access.

• Use the service in a way that places the courier account, FlipShip or others at unreasonable risk.

We may investigate suspected misuse and suspend the affected account or service where reasonably necessary. Where appropriate, we may terminate the customer relationship under Section 20.

10. Couriers and Third-Party Services

Courier collection, carriage, tracking, delivery, proof of delivery, returns and claims are provided by third-party operators under their applicable terms and service conditions.

Customers must comply with the relevant courier terms, including applicable restrictions, service limits, claims procedures and liability provisions.

FlipShip does not control courier operations and cannot guarantee collection times, delivery dates, tracking accuracy or the outcome of a courier claim.

Where reasonably practicable, FlipShip may help customers communicate with the courier or assemble information for a claim. This support does not guarantee compensation or make FlipShip responsible for the courier’s performance.

Nothing in these Terms excludes any liability that FlipShip itself has under applicable law.

11. Destinations and International Shipments

Available destinations and services depend on the applicable courier service and the customer’s approved arrangement.

For international shipments, customers are responsible for providing accurate customs and export information, including goods descriptions, values, commodity codes and other required documents.

Customers are responsible for duties, taxes and other import or export charges allocated to them under the applicable arrangement. FlipShip does not provide legal, customs or tax advice unless expressly agreed in writing.

Customers must not book shipments to destinations or use services that are unavailable, prohibited or outside the scope of their approval.

12. Loss, Damage, Delay and Courier Claims

If a parcel is lost, damaged, delayed, returned or otherwise affected during carriage, the customer should notify FlipShip promptly and provide the booking reference, photographs, invoices and other information reasonably required to investigate the matter.

Any claim against the courier is subject to the courier’s applicable claims process, time limits, exclusions and liability limits.

FlipShip may assist with the administration of a claim but does not guarantee that a claim will be accepted or that compensation will be paid.

Customers should retain relevant evidence and comply with applicable claim deadlines. Any amount recoverable from the courier may be limited by the courier’s terms of carriage and the service selected.

This section does not remove any rights or remedies the customer has against FlipShip under applicable law.

13. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted access to the shipping platform, account functionality or third-party courier services.

Availability may be affected by maintenance, technical problems, courier decisions, account restrictions, changes in service offerings or events outside our reasonable control.

We may modify or discontinue aspects of our service where reasonably necessary, subject to any express commitments in a customer-specific agreement and applicable law.

14. Pricing

Unless a different price is expressly agreed in writing, the following charges apply to the monthly membership arrangement:

Service	Price excluding VAT
Monthly membership	£39.99 per month
One-off onboarding and account setup	£99.99
Approved regulated consignment up to and including 1 kg	£7.95 per consignment
Approved regulated consignment over 1 kg and up to and including 10 kg	£8.95 per consignment

The onboarding fee may be waived only where FlipShip expressly confirms the waiver in writing.

Shipment service charges, courier carriage, applicable surcharges and VAT are charged separately unless otherwise agreed in writing.

The applicable consignment weight bracket is determined by the shipment information and any relevant weight or measurement applied by the courier. If a courier’s verified weight or dimensions result in a different charge, the applicable additional charge may be passed on to the customer.

Prices for other services, destinations or arrangements will be communicated separately.

FlipShip will give notice of changes to its own prices in accordance with Section 27 and applicable law. Changes to courier rates or surcharges may be passed on where they apply to the customer’s shipments.

15. Pay-As-You-Go and Other Arrangements

If FlipShip offers a pay-as-you-go, bespoke or alternative arrangement, the applicable prices, payment terms and service conditions will be confirmed separately in writing.

A customer-specific quote or agreement takes precedence over the general prices in Section 14 only for the matters it expressly addresses.

Unless otherwise agreed, the remaining provisions of these Terms continue to apply.

16. Membership and Renewal

Monthly membership begins when FlipShip confirms that the customer’s account is active and ready to use.

Membership renews monthly unless cancelled in accordance with this section or terminated under these Terms.

Customers may cancel by giving written notice. Unless a different minimum commitment has been expressly agreed in writing, cancellation takes effect at the end of the current paid membership period.

Membership fees are not ordinarily refundable for a period already started, except where required by law or expressly agreed in writing.

Cancellation of membership does not remove the customer’s obligation to pay outstanding shipment charges, carriage costs, surcharges or other sums properly incurred before the service ends.

17. Invoices and Payment

Unless otherwise agreed in writing:

• The onboarding fee is invoiced following signature and is payable before account setup begins where applicable.

• Monthly membership is collected by GoCardless Direct Debit from the confirmed service activation date.

• Shipment service charges and carriage charges are invoiced fortnightly during the first month of active shipping and monthly thereafter.

• Invoices are payable within seven calendar days of issue.

Customers must ensure their billing information is accurate and appropriate payment arrangements are maintained.

If a customer believes an invoice contains an error, they should notify FlipShip promptly, identify the disputed item and provide supporting information. The parties should work in good faith to resolve the dispute. Undisputed amounts remain payable by the due date.

Where an invoice remains overdue, FlipShip may issue a reminder and, where reasonably necessary, suspend new bookings or account access after giving appropriate notice. Suspension does not cancel sums already due.

Any interest or recovery costs will be claimed only where there is a proper contractual or legal basis to do so.

18. Additional Courier Charges and Customer Errors

Customers are responsible for ensuring that addresses, postcodes, contact details, parcel weights, dimensions, shipment details and booking information are accurate and complete.

Customers must ensure parcels are correctly packed, labelled and ready for collection at the agreed location and time.

Where an error, omission, missed collection, failed delivery or other circumstance attributable to the customer results in an additional charge imposed by the courier, FlipShip may pass the applicable charge on to the customer.

Such charges may include:

• Address correction or redelivery.

• Return-to-sender or return carriage.

• Failed or unsuccessful collection, including where there is nothing to collect.

• Rebooking or relabelling.

• Incorrect weight, dimensions or service selection.

• Oversize, overweight, remote-area or other applicable surcharges.

• Customs, duties, taxes or handling charges allocated to the customer.

• Other applicable charges arising from the customer’s shipment or the courier’s terms.

FlipShip may also charge reasonable and evidenced administrative costs directly arising from the issue, where permitted by law and disclosed under the applicable pricing terms.

We will not charge the customer twice for the same cost. Details of an additional charge will be provided upon reasonable request where available.

Where a courier applies a charge that is not attributable to the customer, responsibility for that charge will be assessed according to the relevant agreement and circumstances rather than automatically passed on to the customer.

19. Customer Responsibility and Indemnity

Customers are responsible for losses, claims, liabilities and reasonable costs incurred by FlipShip to the extent directly caused by the customer’s breach of these Terms, negligence, unlawful conduct, misuse of the service, inaccurate shipment information or failure to follow the applicable approved arrangement.

To the extent permitted by law, the customer agrees to reimburse FlipShip for reasonable and evidenced third-party claims, charges and costs arising directly from such customer conduct.

This does not create an automatic obligation for the customer to pay every fine, penalty, claim or loss asserted against FlipShip. Any recovery must have a lawful basis and be supported by the relevant facts and evidence.

FlipShip will, where reasonably practicable, notify the customer of a claim for which it seeks recovery, provide reasonable supporting information and take reasonable steps to mitigate avoidable loss.

The customer is not responsible under this section to the extent that the relevant loss was caused by FlipShip’s own breach of contract, negligence or other wrongdoing.

This indemnity is subject to Section 25, except where a different treatment is expressly agreed in writing and permitted by applicable law. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

20. Suspension and Termination

FlipShip may suspend or terminate access to all or part of its services where reasonably necessary if:

• The customer materially breaches these Terms.

• An invoice remains unpaid after appropriate notice.

• The account is suspected of being compromised or misused.

• The customer ships unapproved products or materially departs from the approved arrangement.

• The courier withdraws or restricts the relevant service or approval.

• Continued service would create a material legal, safety, compliance or account risk.

Where appropriate, we will explain the reason for suspension and give the customer a reasonable opportunity to remedy the issue. Immediate action may be taken where necessary to protect safety, prevent misuse, comply with law or respond to a serious account risk.

Customers may cancel membership in accordance with Section 16.

On termination, customers must pay outstanding charges properly incurred up to the effective termination date. Termination does not affect rights or obligations that have already accrued or provisions intended to continue after termination.

21. Personal Information and Data Protection

FlipShip handles personal information in accordance with its Privacy Policy:

https://flip-ship.com/pages/privacy-policy

Customers must ensure they have an appropriate legal basis to provide personal information to FlipShip and the courier, including recipient names, delivery addresses, telephone numbers and email addresses.

Each party must comply with the data-protection obligations applicable to its role and activities.

Where FlipShip processes personal data on behalf of a customer as a processor, the parties will put in place any written data-processing terms required by applicable law. The parties’ roles may differ depending on the processing activity.

Customers must not use the service to submit personal information unlawfully or for purposes unrelated to the agreed shipping service.

22. Confidentiality

Each party must take reasonable steps to protect confidential business, account, pricing, technical and operational information received from the other party.

Confidential information may be used only as reasonably necessary to perform the agreement or exercise rights under it, or where disclosure is required by law.

This section does not restrict the use of information that is already public through no breach, was lawfully known to the recipient, or is lawfully obtained from another source without a confidentiality obligation.

23. Intellectual Property

FlipShip and its licensors retain ownership of FlipShip’s branding, website content, materials, processes and other intellectual property.

Customers may use materials provided by FlipShip only as necessary to access and use the agreed service. No ownership rights are transferred.

Customers must not copy, distribute, modify or commercially exploit FlipShip materials except with our permission or where permitted by law.

Courier names, logos, platforms and related intellectual property remain the property of their respective owners.

24. Complaints and Disputes

Customers should raise service complaints or billing queries in writing using the contact details published on FlipShip’s website.

Please provide sufficient detail to identify the customer account, relevant shipment or invoice and the issue being raised.

The parties will attempt to resolve disputes in good faith. This does not prevent either party from taking appropriate legal action or using any statutory rights or remedies available to it.

25. Liability and Limitations

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the preceding paragraph and applicable law, FlipShip will not be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business opportunity or loss of anticipated savings, to the extent such loss may lawfully be excluded.

Subject to applicable law, FlipShip’s aggregate liability arising out of or in connection with the affected services will be limited to the total service fees paid or payable by the customer to FlipShip for those services during the six months immediately preceding the event giving rise to the claim. Courier carriage charges collected or passed through separately are excluded from the calculation of that cap.

This limitation does not automatically determine the courier’s liability to the customer or the customer’s liability for charges properly incurred under these Terms.

Nothing in this section restricts any rights or remedies that cannot lawfully be restricted.

26. Events Outside Our Control

FlipShip will not be responsible for delay or failure to perform to the extent caused by events beyond our reasonable control, including major service outages, courier disruption, government action, changes in law, industrial action, severe weather or other events that could not reasonably have been prevented.

We will take reasonable steps to reduce the effects of such events and resume the affected services where practicable.

This section does not remove payment obligations for services already supplied or charges properly incurred.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business operations, legal requirements or courier arrangements.

We will publish updated Terms on our website and provide notice of material changes where appropriate or required by law.

Changes will not retrospectively alter rights or liabilities that have already accrued. Where a change materially affects an existing customer’s agreement, applicable contractual and legal requirements will govern how and when it takes effect.

Customers who do not agree to a material change may contact FlipShip to discuss cancellation in accordance with their agreement and these Terms.

28. Order of Documents

The following order applies when documents conflict:

1. Any signed customer-specific agreement or written variation, but only for matters it expressly addresses.

2. These Terms & Conditions.

3. FlipShip’s Shipping Rules & Acceptable Use, to the extent they supplement rather than conflict with the documents above.

4. Written product approval, packaging instructions or shipment-specific guidance, which governs the particular approved arrangement within its scope.

The applicable courier’s terms, service restrictions and legal requirements continue to apply to the carriage of parcels. Nothing in a customer agreement with FlipShip can override a courier requirement or applicable law.

The Privacy Policy and any applicable data-processing agreement govern the matters within their scope.

29. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent possible.

A failure or delay by FlipShip to exercise a right does not waive that right.

These Terms and any customer-specific agreement constitute the agreement between FlipShip and the customer concerning the relevant services, subject to any other documents expressly incorporated into that agreement.

Nothing in these Terms creates a partnership, employment relationship or agency between FlipShip and the customer.

30. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory legal rights or jurisdictional rules that apply.

31. Contact Us

For questions about these Terms, invoices, account access or the services, please contact FlipShip using the contact details published on our website:

https://flip-ship.com

FLIPSHIP LTD
4 Swallow Close
Milford
Godalming
England
GU8 5DJ

Company registration number: 17372844
VAT registration number: GB 526629179