Terms & Conditions

Last updated: August 2026

These Terms & Conditions explain the basis on which FLIPSHIP LTD, trading as FlipShip, provides shipping, logistics, regulated-shipping support, courier label support and related services.

By opening a FlipShip account, accepting a quotation or service offer, arranging payment or using our services, you agree to these Terms & Conditions.

Submitting an enquiry or Free Product Review does not by itself create a contract.

Our services are provided for business purposes only and are not intended for consumers purchasing services wholly or mainly for personal use.

1. Who we are

FLIPSHIP LTD is registered in England and Wales under company number 17372844.

Trading as: FlipShip

Registered office:

4 Swallow Close
Milford
Godalming
England
GU8 5DJ

Email: info@flip-ship.com

Website: www.flip-ship.com

In these Terms, “FlipShip”, “we”, “us” and “our” mean FLIPSHIP LTD.

“You” and “your” mean the business purchasing, applying for or using our services.

2. Our services

FlipShip may provide services including:

• Free Product Reviews;
• product and shipping reviews;
• SDS or MSDS review support;
• product, packaging, quantity and destination checks;
• regulated-product shipping support;
• packaging and labelling guidance;
• shipping-route and courier suitability checks;
• access to approved shipping services where available;
• courier label generation or support;
• non-regulated parcel shipping;
• B2C shipping support;
• selected B2B and trade-shipping support;
• ongoing support for approved products and shipping setups; and
• related operational and compliance support.

The exact service available to you depends on factors including your products, packaging, quantities, parcel details, collection location, destinations and available courier services.

We do not guarantee that every product, shipment, destination or shipping route can be supported.

3. When a contract begins

Submitting:

• an enquiry;
• a contact form;
• a Free Product Review; or
• account information

does not itself create a contract or guarantee that FlipShip will accept your business.

A contract for paid services begins when FlipShip has communicated the service being offered and applicable charges to you and you then:

• accept the service;
• complete the required payment setup;
• make payment; or
• begin using the service,

whichever occurs first.

Any quotation or estimate is based on the information available at the time.

We may revise it if relevant information changes, including:

• product details;
• packaging;
• quantities;
• parcel weights or dimensions;
• destination;
• shipment volume;
• courier pricing;
• surcharges;
• regulatory requirements; or
• service availability.

4. Free Product Reviews

A Free Product Review is an initial assessment to help us understand what you want to ship and whether FlipShip may be able to support it.

There is no charge and no commitment to begin a Free Product Review.

Depending on the product, we may consider:

• product description;
• ingredients, materials or contents;
• SDS or MSDS documentation;
• classification information;
• product photographs;
• packaging photographs;
• packed-parcel photographs;
• parcel contents;
• quantities;
• parcel weight and dimensions;
• collection location;
• destination;
• expected shipment volume; and
• relevant shipping requirements.

A Free Product Review does not guarantee:

• approval;
• courier acceptance;
• availability of a particular route;
• successful collection;
• delivery; or
• continued availability of a service.

Paid shipping services only begin once the relevant setup has been confirmed as supportable.

5. Approval and scope of use

Regulated shipping and any other service requiring prior approval may only be used for the setup FlipShip has reviewed.

Approval may be limited to specific:

• products;
• classifications;
• formulations or contents;
• packaging configurations;
• quantities;
• parcel weights and dimensions;
• collection addresses;
• destinations;
• courier services;
• transport methods; or
• shipping routes.

You must tell us before shipping if any relevant part of the approved setup changes.

This includes changes to:

• product;
• ingredients;
• formulation;
• packaging;
• quantity;
• parcel dimensions;
• parcel weight;
• collection location;
• destination; or
• shipment type.

A previous approval does not automatically apply to a changed product or shipping setup.

FlipShip may refuse, pause or withdraw support where we reasonably believe that a shipment or setup:

• falls outside the approved scope;
• is unsupported;
• is incomplete;
• creates a safety or compliance concern;
• cannot be accepted by the relevant courier; or
• cannot lawfully or operationally be supported.

6. Your responsibilities

You are responsible for providing information that is accurate, complete and up to date.

This includes information about:

• products;
• ingredients or contents;
• manufacturers or suppliers;
• SDS or MSDS documents;
• product classification;
• packaging;
• quantities;
• parcel weights and dimensions;
• collection addresses;
• recipient details;
• destinations;
• shipment volumes; and
• any changes to your shipping setup.

You must not knowingly provide misleading, false or incomplete information.

You are also responsible for ensuring that:

• your products may lawfully be sold and supplied;
• your goods correspond with the information provided to us;
• your staff and fulfilment providers follow relevant instructions;
• parcels are packed correctly;
• required labels and markings are applied correctly;
• shipment information is accurate; and
• only approved products and setups are submitted through services requiring approval.

FlipShip is entitled to rely on information provided by you, your staff, your manufacturer, your supplier or another person acting on your behalf.

We will not be responsible for costs or losses resulting from inaccurate, incomplete, outdated or misleading information supplied to us, except to the extent that we have caused or contributed to the relevant loss through our own negligence or breach of contract.

7. Product documentation

Where required, you must provide accurate and current product documentation.

This may include:

• Safety Data Sheets;
• MSDS documents;
• technical information;
• product specifications;
• ingredient or composition information;
• classification information; and
• packaging details.

If information is missing, inconsistent or appears unsuitable, we may request further information or pause the review or service.

You remain responsible for the accuracy of documentation supplied by you or on your behalf.

Our review of an SDS, product specification or other document does not transfer responsibility for the accuracy of that document to FlipShip.

8. Packaging, labelling and regulated products

Some products may be subject to Dangerous Goods, Limited Quantity, Excepted Quantity, carrier-specific or other transport requirements.

Where these apply, you must follow the packaging, quantity, marking, labelling and documentation instructions relevant to the approved setup.

You must not:

• reuse regulated-shipping labels where reuse is not permitted;
• alter required labels or documentation;
• obscure required marks;
• use a shipping label for a different parcel;
• apply an approved setup to an unapproved product; or
• submit a regulated shipment outside the approved quantity or route.

Where FlipShip provides guidance, labels or shipping documentation, you remain responsible for ensuring that the physical parcel is prepared in accordance with the instructions supplied.

Incorrectly prepared shipments may be refused, delayed, returned, held or otherwise dealt with by the courier or relevant authority.

9. Prohibited and unauthorised use

You must not use FlipShip services for:

• products that require approval but have not been approved;
• quantities exceeding an approved limit;
• unapproved packaging configurations;
• incorrect product descriptions;
• deliberately misdeclared goods;
• illegal goods;
• stolen goods;
• counterfeit goods;
• goods prohibited by applicable law;
• goods prohibited by the relevant courier;
• shipments to destinations outside the approved service;
• shipments using deliberately inaccurate weights or dimensions; or
• goods prohibited under our Prohibited & Restricted Goods Policy.

You must not:

• resell FlipShip shipping access without permission;
• share FlipShip account credentials with unauthorised third parties;
• transfer labels to another business;
• duplicate or misuse labels;
• represent yourself as FlipShip;
• contact a courier while pretending to act on behalf of FlipShip; or
• use FlipShip courier-account information without our permission.

We may suspend or terminate access immediately where we reasonably believe the service is being misused or used unlawfully.

10. Ownership and responsibility for goods

Unless expressly agreed otherwise in writing, FlipShip:

• does not manufacture your goods;
• does not sell your goods;
• does not purchase your goods;
• does not take ownership of your goods; and
• is not the retailer or supplier of your goods to the recipient.

Ownership remains with you or the relevant owner.

You remain responsible for:

• product legality;
• product safety;
• product quality;
• consumer-product compliance;
• suitability for sale;
• product descriptions; and
• your obligations to your customers.

11. Couriers and third-party services

FlipShip may use third-party:

• couriers;
• carriers;
• logistics providers;
• customs intermediaries;
• payment providers;
• technology providers; and
• compliance or professional advisers.

Unless expressly stated otherwise, FlipShip is not the carrier of the goods.

Shipments may therefore also be subject to the relevant courier's:

• terms;
• restrictions;
• service conditions;
• liability limits;
• packaging requirements; and
• claims procedures.

Courier acceptance is not guaranteed.

A courier may refuse, hold, return, delay, suspend or cancel a shipment where its requirements are not met or its service becomes unavailable.

FlipShip is not responsible for the acts or omissions of an independent third-party provider except where FLIPSHIP LTD is legally responsible for them or where FlipShip's own negligence or breach of contract has caused or contributed to the loss.

12. Destinations and international shipments

UK Mainland shipping may be supported as standard for approved setups.

Other destinations may require separate review.

These may include:

• Northern Ireland;
• Channel Islands;
• Isle of Man;
• Isle of Wight;
• Scottish Highlands;
• Scottish Islands;
• other island or offshore locations; and
• international destinations.

A different route, carrier, transport mode, documentation requirement or surcharge may apply.

Where a shipment crosses a customs border, additional requirements may include:

• customs declarations;
• commodity codes;
• origin information;
• licences;
• duties;
• import taxes;
• brokerage charges; and
• local product restrictions.

International shipping is only available where FlipShip expressly confirms support.

Unless agreed otherwise in writing, you are responsible for providing accurate customs information and for duties, taxes, brokerage and other import or export charges attributable to your shipment.

13. Loss, damage, delay and claims

Third-party couriers physically transport shipments.

Accordingly, circumstances such as:

• loss;
• damage;
• delay;
• failed collection;
• failed delivery;
• courier refusal;
• return to sender;
• customs delay;
• recipient unavailability; or
• network disruption

may fall under the courier's own terms and claims process.

Where possible, FlipShip may assist you with a courier enquiry or claim.

We do not guarantee that:

• a claim will be accepted;
• a courier investigation will reach a particular conclusion; or
• compensation will be paid.

Any courier compensation will be subject to the courier's own liability limits, evidence requirements and applicable conditions.

Where the underlying loss was caused solely by a third-party courier and not by FlipShip's negligence or breach of contract, any amount FlipShip pays you in relation to that courier loss will not exceed the amount recovered from the courier or relevant third party.

14. Pricing

Unless expressly stated otherwise, prices shown on the FlipShip website are exclusive of VAT.

VAT will be charged where applicable.

Pricing may depend on:

• whether a shipment is regulated or non-regulated;
• the product;
• parcel weight;
• parcel dimensions;
• package count;
• collection location;
• destination;
• courier service;
• volume; and
• additional support required.

Where our website uses the wording “from”, the figure shown is a starting price and does not guarantee that every shipment will qualify for that price.

Unless expressly stated otherwise, courier charges are additional to FlipShip service charges.

We may revise pricing where:

• courier rates change;
• surcharges change;
• shipment information changes;
• a different service is required;
• a destination changes;
• regulatory requirements change; or
• the original information provided was inaccurate or incomplete.

15. Pay As You Go

Where Pay As You Go is available, no monthly membership fee applies.

You will instead pay the relevant FlipShip service charge for each consignment or service used, together with:

• courier charges;
• applicable VAT;
• surcharges; and
• other agreed costs.

Pay As You Go customers remain subject to all applicable product and shipping approval requirements.

16. FlipShip Membership

FlipShip Membership is a monthly service plan providing access to the Membership shipment rates and ongoing FlipShip support applicable to your approved setup.

The standard membership price will be shown on our website or communicated to you before you join.

Unless another start date is agreed, Membership begins once:

• your setup has been accepted;
• you choose Membership; and
• the required payment or Direct Debit setup has been completed.

Membership renews monthly until cancelled.

Membership charges do not include, unless expressly stated otherwise:

• courier charges;
• shipment service charges;
• courier surcharges;
• duties;
• taxes;
• customs charges;
• returns; or
• other third-party charges.

The membership fee remains payable for each active membership month whether or not you ship during that month.

Membership fees already paid are normally non-refundable once the relevant monthly membership period has begun, except where required by law or FlipShip agrees otherwise.

17. Payment and Direct Debit

We may collect amounts using:

• Direct Debit;
• card;
• bank transfer; or
• another agreed payment method.

Where Direct Debit is used, FlipShip may use GoCardless or another authorised payment provider.

Direct Debit may be used to collect:

• Membership fees;
• shipment charges;
• courier charges;
• courier surcharges; and
• other agreed amounts.

You must maintain a valid payment method while using a service that requires one.

Cancelling a Direct Debit instruction does not by itself cancel amounts already owed to FlipShip or necessarily cancel your underlying Membership. This is a common distinction in Direct Debit arrangements: cancelling the mandate stops that collection method but does not extinguish an underlying debt.

Where payment fails, we may:

• retry the collection;
• request another payment method;
• pause shipment processing;
• pause label generation;
• restrict account access; or
• suspend services until amounts due have been paid.

Your rights under the applicable Direct Debit scheme are not affected by these Terms.

18. Courier surcharges and additional charges

Courier charges can sometimes be assessed after the original shipment has been processed.

You are responsible for surcharges and third-party costs properly attributable to your shipment.

These may include:

• fuel surcharges;
• remote-area charges;
• island or offshore charges;
• failed collection fees;
• return fees;
• address-correction charges;
• relabelling charges;
• additional-handling charges;
• oversize charges;
• overweight charges;
• non-compatible parcel charges;
• additional-parcel charges;
• storage charges;
• disposal charges;
• customs or clearance charges; and
• charges resulting from incorrect weights, dimensions, addresses or shipment information.

Accordingly, additional charges may be invoiced or collected after the original shipment.

Where substantial additional work is required because of customer error, unauthorised use or inaccurate information, FlipShip may also charge a reasonable administration fee reflecting the work reasonably required.

Where practical, we will communicate that fee before undertaking the additional work.

19. Cancellation and termination

Cancelling Membership

Unless a separate minimum term or notice period has been agreed in writing, you may cancel FlipShip Membership by contacting:

info@flip-ship.com

Cancellation will normally take effect at the end of your current paid monthly period.

To avoid another Membership payment being processed, you should contact us before the next collection has been submitted for payment.

Cancellation does not affect amounts already incurred, including:

• shipment charges;
• courier charges;
• surcharges;
• outstanding invoices;
• charges relating to shipments arranged before cancellation; or
• later courier charges attributable to those shipments.

Suspension or termination by FlipShip

We may suspend, restrict or terminate services where reasonably necessary if:

• payment is overdue;
• you provide false or materially inaccurate information;
• you misuse labels or courier access;
• you submit unapproved products or shipments;
• you materially breach these Terms;
• your shipments create safety or compliance concerns;
• the relevant courier withdraws support;
• we reasonably suspect fraud or unlawful activity; or
• we can no longer reasonably support your setup.

Where circumstances permit, we will explain the reason.

Immediate suspension may be necessary where there is a safety, fraud, regulatory or courier-account risk.

Termination does not remove rights or payment obligations that arose before termination.

20. Service availability and changes

Shipping services depend partly on third-party courier networks and applicable transport requirements.

We therefore do not guarantee permanent or uninterrupted availability of:

• a courier;
• a route;
• a destination;
• an account connection;
• a particular label service;
• an online system; or
• a regulated-shipping option.

We may change, replace, pause or withdraw a service where reasonably necessary for:

• courier;
• operational;
• safety;
• legal;
• regulatory;
• compliance; or
• commercial reasons.

Where practical, we will give active customers reasonable notice of a material change.

21. Personal information

Where you provide personal information about:

• customers;
• recipients;
• employees;
• contractors; or
• other individuals,

you must ensure that you have an appropriate lawful basis for providing that information to FlipShip and relevant service providers.

This may include:

• names;
• addresses;
• telephone numbers;
• email addresses;
• delivery instructions; and
• shipment information.

Our handling of personal information is explained in our Privacy Policy.

You should provide appropriate privacy information to your own customers where required.

22. Confidentiality

Each party must keep confidential commercially sensitive or non-public information received from the other in connection with the services.

This obligation does not apply to information that:

• is already public other than through a breach of confidence;
• was lawfully known before disclosure;
• is lawfully received from another source; or
• must be disclosed by law, a court, regulator or authority.

FlipShip may provide relevant confidential information to service providers and professional advisers where reasonably necessary to operate the service or comply with legal obligations, subject to appropriate confidentiality arrangements where applicable.

23. Intellectual property

All rights in FlipShip's:

• branding;
• website content;
• original documents;
• checklists;
• layouts;
• graphics;
• guidance materials; and
• other proprietary content

belong to FLIPSHIP LTD or its licensors.

You may use documents and instructions supplied to you for your internal business purposes and for preparing approved shipments through FlipShip.

You must not, without our written permission:

• resell our proprietary materials;
• publish them commercially;
• reproduce them for an unrelated commercial service;
• provide protected account or shipping information to unauthorised third parties; or
• represent our material as your own.

24. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be excluded or limited.

Subject to the above and to the extent permitted by law, FlipShip will not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of opportunity;
• loss of goodwill; or
• indirect or consequential loss,

arising from the services.

FlipShip will not be liable to the extent a loss results from:

• inaccurate information supplied by you;
• failure to follow instructions;
• an unapproved shipment;
• customer packaging error;
• an unapproved product or destination; or
• another act or omission by you or someone acting on your behalf.

Subject to liabilities that cannot lawfully be limited, FLIPSHIP LTD's total aggregate liability arising from an event or series of connected events will not exceed the total fees paid or payable to FLIPSHIP LTD for the affected services during the six months immediately preceding the event giving rise to the claim.

For the purpose of this liability cap, amounts collected solely on behalf of or passed through to a third-party courier are not treated as FlipShip service fees.

Nothing in this section prevents either party from recovering amounts properly due under an unpaid invoice.

Each party must take reasonable steps to mitigate losses it suffers.

25. Events outside our reasonable control

FlipShip will not be liable for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.

Examples may include:

• extreme weather;
• flood;
• fire;
• epidemic or pandemic;
• industrial action;
• courier-network disruption;
• transport interruption;
• war;
• terrorism;
• civil unrest;
• government action;
• customs or border disruption;
• regulatory change;
• major power failure;
• major telecommunications failure; or
• failure of a third-party platform or transport network.

We will take reasonable steps to reduce the effect of such circumstances and resume affected services where reasonably possible.

26. Changes to these Terms

We may update these Terms where reasonably necessary to reflect changes to:

• our services;
• pricing structure;
• technology;
• couriers;
• regulation;
• applicable law; or
• our operating processes.

The latest version will be published on our website with the date it was last updated.

Where a change materially affects an active paid service, we will take reasonable steps to notify affected customers before or when the change takes effect.

Changes will not retrospectively remove rights that have already arisen.

27. General terms

Transfer

You may not transfer your FlipShip account or your rights under these Terms to another business without our written permission.

FLIPSHIP LTD may transfer its rights and obligations as part of a business sale, merger, restructuring or similar transaction, provided this does not materially reduce your contractual rights.

Severability

If a provision of these Terms is unlawful, invalid or unenforceable, it will be removed or modified to the minimum extent necessary.

The remaining Terms will continue to apply.

No waiver

If either party does not immediately enforce a right, that does not mean the right has been waived.

Entire agreement

These Terms, together with any:

• quotation;
• pricing confirmation;
• onboarding agreement;
• product approval;
• shipping instructions; and
• policies expressly incorporated into the service

form the agreement between you and FLIPSHIP LTD.

Where a specific written quotation or service agreement expressly conflicts with these Terms, that document will take priority for the relevant service.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

No partnership or agency

Nothing in these Terms creates a partnership, joint venture or employment relationship between you and FlipShip.

You do not have authority to enter into an agreement on behalf of FLIPSHIP LTD.

28. Governing law and contact details

These Terms & Conditions and any contractual or non-contractual dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, subject to any mandatory legal rule requiring otherwise.

For questions about these Terms, contact:

FLIPSHIP LTD

Trading as:
FlipShip

Company number:
17372844

Registered office:

4 Swallow Close
Milford
Godalming
England
GU8 5DJ

Email:
info@flip-ship.com

Website:
www.flip-ship.com